Patients of Redeemer Health or Holy Redeemer Health who used the providers’ websites, patient portals, or online forms between January 1, 2019, and March 21, 2023, may be eligible to claim $25 cash and/or one year of CyEx Privacy Shield Pro identity protection services from a class action settlement.
This post breaks down everything you need to know so you can act quickly and easily.
Why is there a lawsuit?
The lawsuit alleged that Redeemer Health used third-party tracking pixels on its websites and patient portals, potentially sending patients’ personal and health information to outside parties without proper authorization.
Redeemer Health denies any wrongdoing but agreed to the settlement to avoid the costs and uncertainties of ongoing litigation.
As part of the settlement, Redeemer Health will implement changes to ensure HIPAA compliance for tracking pixels, including agreements with third-party providers.
Who qualifies?
Class members include patients who:
Are current or former patients of Redeemer Health or Holy Redeemer Health
Used Redeemer’s web properties (patient portals or submitted forms) between Jan. 1, 2019, and Mar. 21, 2023, including:
Patient portal login pages, including third-party portals
Contact forms (e.g., Lafayette or Maternity contact forms)
Appointment scheduling forms
How much can people get?
Eligible class members may claim:
$25 cash payment
One year of CyEx Privacy Shield Pro identity protection services
What Are Your Options?
| Option | What It Means | Deadline |
|---|---|---|
| Submit a Claim | Receive cash and/or CyEx Privacy Shield Pro. Must submit a valid claim. | Jan. 9, 2026 |
| Do Nothing | Remain in the settlement but receive no benefits and give up your right to sue separately. | N/A |
| Opt Out | Exclude yourself, get no payment, but retain the right to sue separately. | Dec. 5, 2025 |
| Object | Stay in the settlement but tell the Court why you disagree. | Dec. 5, 2025 |
| Attend Hearing | Speak in Court about the fairness of the settlement (at your own expense). | Feb. 9, 2026 |
How to File a Claim
Online: Submit your claim through the official settlement website.
Mail: Download and mail the claim form to:
Redeemer Pixel Tracking Settlement
c/o Settlement Administrator
PO Box 25191
Santa Ana, CA 92799
Required Claim Info:
Use your unique ID and PIN from the settlement notice
Payout Options: PayPal, Venmo, Zelle, or check (for mailed claims)
Claim your $25 cash and one year of identity protection before the Jan. 9, 2026 deadline. Don’t wait—submit your claim now.
