If you purchased a home warranty in Arizona over the phone in the past decade, you could be entitled to a refund.
A $11,800,000 settlement has been reached involving Choice Home Warranty after allegations that consumers were misled about what their warranty actually covered.
This settlement may allow eligible consumers to recover up to the full price they paid for their warranty contract.
Why is there a lawsuit?
The Arizona Attorney General filed a lawsuit alleging that Choice Home Warranty misled consumers about the coverage included in its home warranty contracts.
According to the case, some customers were:
Told coverage included services like air conditioning and appliance repairs
Not fully informed about exclusions and limitations during phone sales
The state claimed these practices led consumers to buy warranties they may not have fully understood.
Choice Home Warranty denied wrongdoing but agreed to an $11.8M settlement to resolve the case and avoid further litigation. The company also agreed to improve sales disclosures moving forward.
Who qualifies for the settlement?
You may be eligible if you:
Purchased a Choice Home Warranty contract over the phone
Between January 1, 2013, and January 1, 2023
For a property located in Arizona
Only these specific purchases are included in the settlement.
How much money can you get?
Eligible consumers may receive a cash payment of up to the full purchase price of their warranty contract.
The exact amount depends on:
How many valid claims are submitted
The total amount of premiums paid
The settlement administrator’s final allocation
👉 In some cases, this could mean a full refund of what you paid.
What are your options?
| Option | What it means | Deadline |
|---|---|---|
| Submit a Claim | Receive a potential cash payment (if eligible) | Aug. 1, 2026 |
| Do Nothing | Receive no payment | — |
(This settlement does not list opt-out or objection deadlines in the provided notice summary.)
How do you file a claim?
All claims must be submitted online through the official settlement process.
There is no mail-in claim option mentioned for submission—claims are handled digitally.
What information do you need?
To complete your claim, you may need to provide:
Property address covered by the warranty
Date or year of purchase
Length of the contract
Customer or property ID (if available)
Total amount paid for the warranty
Contract end date or cancellation details
Optional: description of your experience
Copies of contracts or supporting documents (if available)
The more documentation you include, the easier it may be to verify your claim.
When will payments be made?
Payments will begin on a rolling basis after claims are reviewed.
The settlement administrator will issue payments as funds are received and processed.
If you bought a Choice Home Warranty contract by phone in Arizona between 2013 and 2023, you may be eligible for a cash payment—and potentially a full refund of what you paid.
But you must file a valid claim before the deadline to be included.
