Macy’s has issued a recall for certain Arch Studio tea kettles due to a burn hazard, and affected customers can get a full refund, even without a receipt.
If you bought a tea kettle from Macy’s recently, this is one you don’t want to ignore.
Why This Recall Was Issued
The recall was issued because:
- The kettle’s handle can detach when heated
- This creates a serious burn risk from hot water or steam
There have been 3 reported incidents of handles detaching. No injuries have been reported so far, but the risk is serious enough to trigger a nationwide recall.
Who Is Affected
You may be affected if you purchased:
- An Arch Studio tea kettle
- Sold at Macy’s stores or online
- Between August 2025 and February 2026
- For around $50
Product details to check:
- Stainless steel kettle with a black handle
- About 1.9-quart capacity
- Marked with “Arch Studio” and “HJ10525” on the bottom
About 4,600 units are included in this recall.
How Much You Can Get
- Full refund of purchase price. No receipt required.
- Refund is issued as a check (about $53 per unit), after the returned product is confirmed.
Your Options
| Option | What It Means | Deadline |
|---|---|---|
| Request Refund (Recommended) | Return the kettle and receive a full refund | Not specified |
| Do Nothing | Keep a potentially unsafe product | N/A |
How to Take Action (Step-by-Step)
Follow these steps to get your money back:
- Stop using the kettle immediately
- Go to the recall registration page and complete the form
- Receive a prepaid shipping label by email
- Ship the kettle back (free via UPS). Shipping is completely free.
- Once confirmed, you’ll receive a refund check.
You can call Macy’s toll-free number at 888-256-1541 from 8:30 a.m. to 6 p.m. ET Monday through Friday or email them at [email protected]
This is a straightforward recall: stop using the product and get your refund. No paperwork headaches, no receipt needed. Just a quick return process to stay safe and get your money back.
