If you were a UnitedHealthcare member in North sCarolina between 2016 and 2021, you may be owed money back for out-of-network medical bills you shouldn’t have had to pay. Thanks to a $3.4 million settlement with the North Carolina Department of Insurance (NCDOI), eligible members can now claim reimbursement — plus interest — for those extra payments.
Why is there a lawsuit?
In January 2023, hackers accessed Francesca’s network and files. Sensitive information — including names, addresses, Social Security numbers, driver’s license numbers, and financial account details — was compromised.
A class action lawsuit claimed Francesca’s could have prevented the breach with stronger security. While Francesca’s denies wrongdoing, the company agreed to a settlement to resolve the claims.
Who qualifies?
You’re included if:
You lived in the U.S.
Your personal information was compromised in the January 2023 breach, and
You received a data breach notice from Francesca’s on or after Sept. 25, 2023.
How much can people get?
Ordinary losses: Up to $1,500 for expenses like bank fees, credit monitoring, or communication costs.
Lost time: Up to 5 hours at $25/hour (max $125), included in the $1,500 cap above.
Extraordinary losses: Up to $5,000 for unreimbursed, documented losses linked to the breach.
Alternative cash payment: $50, or $75 if you lived in California at the time.
Credit monitoring: Two years of free, three-bureau monitoring (available to all class members).
Depending on your situation, you could claim up to $6,500 total.
What Are Your Options?
| Option | What It Means | Deadline |
|---|---|---|
| Submit a Claim | Request compensation or credit monitoring | November 10, 2025 |
| Exclude Yourself | Keep the right to sue Francesca’s separately | October 10, 2025 |
| Object | Tell the court you disagree with the settlement | October 10, 2025 |
| Do Nothing | No payment, but you’re still bound by the settlement | N/A |
How to File a Claim
If you received a Francesca’s data breach notice, you could get cash, reimbursement, or credit monitoring — but only if you file before the deadline.
Fill out the claim form online or by mail. Provide documentation of losses (bank statements, receipts, etc.), if claiming reimbursement.
Submit by November 10, 2025.
Online form: Submit Your Claim Here
Mail form to:
Francesca’s Data Settlement
c/o Kroll Settlement Administration LLC
P.O. Box 225391
New York, NY 10150-5391
Questions? Call (833) 890-4817 or email [email protected]
