A $3.9 million settlement (secured by the Massachusetts Attorney General’s Office) is now being distributed to eligible members. If you got an email with a Claim Number + PIN, you’re likely already in the system.
If you were a Boston Sports Club member during COVID, this one is straightforward: you may be owed a refund for charges the gym continued billing while locations were closed.
What happened?
This case came out of the COVID-19 shutdown period.
According to the Attorney General’s findings, Boston Sports Club:
- Charged members in April 2020 while gyms were closed
- Did not properly issue refunds or credits for those charges
- Made it difficult for some members to cancel memberships
- Failed to honor cancellation requests in some cases
The court action (brought by the Massachusetts Attorney General) resulted in a settlement intended to refund affected consumers for those improper charges.
Who is eligible?
You are included in this settlement if all of the following apply:
- You were a Boston Sports Club member in Massachusetts during COVID
- You were charged in April 2020 while gyms were closed
- You did not already receive a refund or credit for those charges
The settlement administrator has identified approximately 47,000 eligible consumers using company billing records.
You may also qualify if you received an email from the refund administrator with a Claim Number and PIN.
How much money can you get?
There is no fixed payout amount. Instead, eligible members receive:
- A refund equal to the actual April 2020 charges
- Minus any refund or credit you may have already received
In short:
- Some people may receive a small refund
- Others may receive a larger amount depending on billing history
- The goal is full reimbursement of improper charges
Your options
| Option | What it means | What you get | Action needed |
|---|---|---|---|
| Submit a Claim | Confirm details and choose payment method | Refund of eligible April 2020 charges | Yes – use Claim Number + PIN |
| Do Nothing | No action taken | You may still receive payment automatically |
|
Even though some payments may be issued automatically, submitting a claim helps ensure you receive your preferred payment method faster.
How to file a claim?
Filing is simple and done online.
- Go to the settlement website here.
- Log in using your Claim Number + PIN (from your email)
- Select your payment method
- Zelle
- Paper check
- Submit your claim
You do not need to upload receipts or proof if you are already in the administrator’s records.
If you did not receive an email but believe you qualify, you can contact the administrator for assistance:
- Email: [email protected]
- Phone: 855-927-8664
