Anker Innovations has recalled more than 1.1 million PowerCore 10000 (Model A1263) power banks sold in the U.S. after discovering a potential battery defect that could cause overheating, melting, smoke, or fire hazards.
The recall is being conducted with the U.S. Consumer Product Safety Commission (CPSC).
Product: Anker PowerCore 10000 portable charger, Model A1263
Risk: Lithium-ion battery may overheat and catch fire
Incidents: Reports of overheating and melting plastic components prompted the recall
Reason: Manufacturing issue in certain batches (2016–2019)
Which Products Are Affected
This recall covers:
Model: PowerCore 10000 (Model A1263)
Colors: Black, blue, red, and white
Manufactured: Jan. 1, 2016 – Oct. 30, 2019
Sold: June 1, 2016 – Dec. 31, 2022
Region: United States only
To confirm if your device is affected, check the label on the bottom of your charger for “PowerCore 10000” and Model A1263. Then verify the serial number on Anker’s recall site.
What You Should Do
Stop using the power bank immediately
Do not throw it away or recycle it with regular batteries
Confirm your serial number and order number to check eligibility
File a recall claim to receive either:
A $30 Anker.com gift card, or
A free replacement power bank (Anker 10K, 22.5W, Model A1388)
⚠️ Before disposal: Anker asks you to mark your recalled unit with the word “recalled” in permanent marker and provide photos as part of your claim.
Key Dates or Safety Alerts
Recall announced: June 14, 2025
Claim period: Open now (no fixed deadline, but supplies are limited)
Replacement shipping begins: Fall 2025
Disposal: Only at approved hazardous waste centers—never in household trash or curbside recycling
How to Request a Refund or Report the Issue
To file a recall claim or verify if your charger is affected:
Online Claim & Verification: Anker Recall Page
Email: [email protected] (use subject line “Anker A1263 Recall”)
Phone: (800) 988-7973
