Werner is recalling its 20’ and 24’ Multi-Max Pro multi-purpose ladders because the locking mechanism can jam and fail to fully lock, creating a serious fall hazard.
So far, there have been 18 reports of falls, including 14 injuries such as bruises, lacerations, head injuries, and fractures to the wrist, leg, and ribs.
Which Products Are Affected
The recall covers about 122,250 ladders sold in the U.S. The affected models include:
Werner Multi-Max Pro 20’ ladder (Model ALMP-20IAA)
Werner Multi-Max Pro 24’ ladder (Model ALMP-24IAA)
Details to look for:
Sold in silver with a blue top
Blue label on the side rail with the word “Werner” and “MULTI MAX PRO”
Long black rope on the back section
Sold at Home Depot stores nationwide and online at HomeDepot.com from November 2021 through February 2024. Retail price ranged from $200 to $281.
What You Should Do
Stop using the ladder immediately.
Register at the recall page to get instructions.
Dispose of the recalled ladder following Werner’s directions.
Once disposal is confirmed, Werner will issue a full refund in the form of a check.
Note: No proof of purchase is required—just confirm your ladder’s model and details.
Key Dates or Safety Alerts
Recall date: August 14, 2025
Recall number: 25-431
This is a fast-track recall, which means Werner is working quickly with the CPSC to address the hazard.
How to Request a Refund or Report the Issue
Phone: Call Werner toll-free at 888-624-1907 (Mon–Fri, 8:30 a.m. – 6 p.m. ET)
Email: [email protected]
Online: cpsc.gov/recalls
