If you signed up for Amazon Prime between June 23, 2019, and June 23, 2025, you may be eligible for a refund under a $2.5 billion FTC settlement. This settlement resolves claims that Amazon didn’t get proper consent for Prime and made it hard to cancel memberships. Here’s what you need to know and how to act fast.
Why This Lawsuit Exists?
The FTC alleged that Amazon:
- Collected billing info before clearly disclosing the full terms of Prime.
- Failed to obtain express informed consent before enrolling consumers.
- Made it difficult for consumers to cancel their memberships online.
Amazon did not admit any wrongdoing but agreed to settle to compensate affected consumers and avoid further litigation.
Who Qualifies?
You may be eligible if you are a U.S. consumer who:
- Signed up for Prime between June 23, 2019 – June 23, 2025, AND
- Either enrolled through a challenged enrollment method and used no more than 3 Prime benefits in a 12-month period, OR
- Unintentionally enrolled or tried to cancel Prime online but couldn’t, AND
- Used fewer than 10 Prime benefits during any 12-month period of unintentional enrollment, AND
- Have not already received an automatic payment from this settlement
Eligible consumers will receive either an automatic payment or can submit a claims process payment.
How Much You Can Get?
- Automatic Payment: Up to $51 for Prime fees (no action required if eligible).
- Claims Process Payment: Up to $51, if you didn’t receive an automatic payment. No documentation is needed—just submit the claim form and check the box that applies to your situation.
Your Options
| Option | What Happens | Deadline |
|---|---|---|
| Submit Claim | File for Claims Process Payment | Varies by notice (180 days from notice; final July 27, 2026) |
| Do Nothing | No refund | — |
Automatic payments were sent to eligible consumers by December 24, 2025. You don’t need to do anything for that.
How to File a Claim?
- Go to the settlement website.
- Follow the instructions in your email or postcard notice.
- Check the box if you unintentionally enrolled or couldn’t cancel.
- Submit your claim within 180 days from the date on your notice.
For questions, email [email protected]
Even if you only used a few Prime benefits or tried to cancel, you could get up to $51 back. Don’t miss your chance.
